The delivered prototype shipped with the following functionality: tracking progress of loan repayment, loan applications, fraud, payments, and more. Alongside core functionality, the demo also showcased a unique theme designed to entice users. By adding gamified elements to the layout of the portal, it set itself apart from competing platforms.
Kunai’s compliance expertise informed OFG’s teams of regulation-minded development of the Borrower Portal, taking into account all of the relevant legal information necessary for the Borrower Portal to safely and securely facilitate loan applications.
With the new design proofs in hand, the OFG Borrower Portal team advertised to their customers that a Borrower Portal would be made available through mobile devices so that customers would no longer have to go into the bank to take out a loan.
In the future, the Borrower Portal would serve as a one-stop-shop for loan servicing and education. The platform would provide resources to educate users on their loans and the loans process as a whole. FAQs, documentation, and other information will be made available through the portal in order to answer any possible questions users may have.